FAQ’s

What information and assistance can I expect from the SHEQAssist helpline?

You may ask for assistance on any Occupational Health, Safety, Environmental or Quality (SHEQ) legal compliance issue, such as:

  • Request the latest copies of any relevant act
  • Advice on which legislation may apply to your situation
  • Request  checklists to assist you
  • Get clarity on legal liability and interpretation issues
  • Receive assistance with contracts and other documents
  • Find out how to implement the requirements of legislation
  • Get help in case of an emergency situation
  • Receive a monthly newsletter to help keep you up to date

The SHEQAssist helpline is designed to provide access to specialised legal knowledge and experience to help solve your problems.

Why should I use the SHEQAssist helpline?

Get your own SHEQ Legal department for a fraction of the cost of maintaining the same resource in-house and get:

  • 24/7 and on-demand access to a SHEQ legal specialist
  • Consultants with legal qualifications and industry experience
  • Dramatically reduce the Legal compliance learning curve
  • Prevent potentially costly incidents of non-compliance
  • You may not receive a second chance – Get it right the first time
  • Ignorance of the law is no excuse
  • Spend less time and money on SHE consultants
  • Less Occupational Health & Safety training needed
  • Minimise and understand your legal liabilities
  • Prevent negligence

As a case in point: In Serfontein and Another v Spoornet 1998 JOL 4220 (SE)the court found that although the second plaintiff was a trespasser, the defendant owed him a duty of care.

The second plaintiff (a boy) claimed for damages after he climbed onto the roof of a railway truck and received a shock from overhead power lines.

The Plaintiffs alleged that the defendant was negligent in several respects:

  1. Spoornet failed to erect sufficient warning signs,
  2. failed to switch off the electric power supply when the property was not used;
  3. failed to exercise proper control over the property and the electricity;
  4. failed to prevent the incident when, by the exercise of reasonable care, it could have done so.

Needless to say that the court found for the plaintiffs and that Spoornet could easily have prevented the costs, and loss of reputation, had basic Safety, Health and Environmental (SHE) requirements been implemented.

How can SHEQAssist assure a personalised service?

  • The SHEQAssist call-centre utilises a specially designed Customer Relationship Management (CRM) platform that assist us in providing you with a personalised service.
  • Every member is issued with a unique PIN.  After you have entered a valid PIN number your call will be directed to a consultant.
  • Our CRM system will recognise your PIN and push your electronic file to the consultant’s desktop screen.
  • In your electronic file will be information such as: your company, who you are, your organisation’s risks, how many employees, etc.
  • This file will also have all the previous voice recordings of conversations and a register of all the correspondence sent and received.
  • Your organisation could also access this file, should it be necessary.

Will our organisation’s information stay confidential?

The SHEQAssist Service Agreement (SLA) contains comprehensive privacy provisions and all our consultants sign Non-disclosure agreements that are available for public inspection at our offices.

How do I subscribe?

  • Go to the Library section and complete the SHEQAssist Service Level Agreement with the Debit Order form if applicable

What will it cost?

  • R380.00* monthly subscription fee (excl. VAT)
  • R480.00* annual administration fee (excl. VAT)
  • 30 minutes a month, free consultation. (6 hours over 12 calendar months)
  • Unused minutes are transferable from month to month or can be used for other Implex services within the contact period
  • Full refund should you decide to cancel your subscription within the first month
  • Payments -  monthly by debit order or annually in advance

* The above prices exclude VAT

What additional costs may apply?

  • R11.67 per minute for telephonic or email consultations. (Will be charged only once all your minutes have been used).
  • Travelling (R2.95/km) and accommodation should we need to visit your organisation
  • Registered letters @ R25.00
  • Copies @ R1.50 per page

* The above prices exclude VAT

Can we have more than one user within our organisation?

  • Yes, it can be within different divisions or another site

How can I be sure if this service will add value to our organization?

New members receive a 3 month no-questions-asked, full refund guarantee.

What about our organisation’s extensive insurance portfolio?

  • There is a possibility that your insurer might repudiate a claim because of non-compliance with SHE legislation.
  • In our opinion, membership to the SHEQAssist helpline should be included in any organisation’s insurance portfolio
  • Accessing the SHEQAssist helpline will contribute to fewer incidents and implementing legal requirements will limit the possibility and extent of claims resulting from incidents.
  • The SHEQAssist helpline should be considered a Risk Management tool just like your insurance portfolio.

We will appreciate should you have more questions that you would like to be considered for inclusion in this section, please send an email to ben@implex.co.za